Heartland Restoration Reviews
Verified Google reviews · Kansas City metro · Family-owned
What customers say
Heartland Flood, Mold & Restoration is rated 5.0 stars across 28+ Google reviews from Kansas City metro homeowners and businesses. Reviewers consistently describe the same things: crews on-site in 60-90 minutes, live answers 24/7, careful insurance documentation, and technicians who communicate at every step. Below is a selection of those verified reviews, spanning water damage, mold, sewage, and emergency work.
Verified customer reviews
Each review below is quoted from the reviewer's public 5-star Google review. The service tags show which Heartland services the reviewer's project involved.
We have used Heartland Restoration three times in the last year due to water and then sewage issues, and each time, they've responded quickly, professionally, and kindly. They have dealt with our insurance personally, and have gone to bat to help us get what we need as homeowners covered by our insurance company.
Can't say good enough things about these guys. As a service plumber I've dealt with my fair share of restoration companies. Heartland stands out from the rest with their professionalism, communication, and quality of work - they empathize and connect with the customer on a personal level.
Everything went smoothly, the quality was awesome, and the people were super friendly and helpful. Great customer service and follow up. I definitely recommend.
The Heartland Restoration team, led by Joshua Barnes, provided outstanding attention to detail and service throughout the process. They consistently offered personalized treatment and their assistance with the insurance claim process was also exceptional.
As a management company we've had to use restoration contractors. Josh & Kaleb were an absolute joy to work with - they showed up when they said they would, did what they agreed to do within the budget, and went above and beyond to take care of our customers. In this day and age, that's a rare business trait.
Great company that actually cares about their customers and wants to help. They do free estimates which is super helpful.
Great company to work with! Very responsive and professional. We will definitely be using them time and time again!
Great group and very transparent, honest, great to work with.
I was referred to Heartland Restoration by my plumber due to a leak from the toilet that showed up as a stain in my dining room ceiling. Kaleb, Joshua and Marcus are top notch - they kept me informed of every step and sent my insurance company a detailed report. Heartland had my back the whole time.
Came way quicker and got the job complete before other places could make it out. Fast and efficient!
They responded to my 97-year-old father's water problem the day after Christmas within an hour of our call. They had equipment running as soon as possible to do the drying. They were very transparent and helped us with the insurance claim - provided many pictures and worked closely with the insurance company for us.
Heartland Restoration is a great local business that will do whatever it takes to help with your restoration needs. There is a lot of value in being able to call and immediately speak to someone who is knowledgeable and polite. I dealt largely with Kaleb who was super respectful, responsive, and showed a lot of care in his craft.
Heartland Restoration is for sure the company you want and need to take care of water damage. They were amazing at cleaning up water in the finished portion of my basement. I was worried about mold needlessly. When they were done I knew there would be no issues. Awesome company with a great staff.
There's a number of restoration companies out there, but these guys are local, reliable, and full of integrity. They aren't pricing up or upselling to hit sales metrics. Phillip is down to earth and shoots straight so you know what to expect without surprises.
Read every review on the public profiles
This page shows a curated selection. The complete, always-current review sets live on Heartland's public profiles:
- Google Business Profile - the primary review profile the site syncs its rating from
- Facebook - recommendations and job photos
- Houzz - project profile
- Hotfrog - business listing
Reviews by service
Every service page shows the reviews specific to that work, alongside process, pricing, and FAQs:
- Water Damage Restoration reviews & service
- Mold Remediation reviews & service
- Sewage Cleanup reviews & service
- 24/7 Emergency Response reviews & service
- Haul Away & Debris Removal reviews & service
- Storm Damage Restoration reviews & service
Had a good experience with Heartland? Leave a Google review - it helps Kansas City neighbors find trustworthy help. Need help now? Call (913) 213-3686 (24/7) or book an inspection.