Privacy Policy

Heartland Flood & Mold Restoration LLC (“Heartland,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, contact us, or request our services, how we use that information, and the choices you have.

By using our website (heartlandflood.com and any associated landing pages) or submitting a contact form, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide

When you submit a form on our website, we collect the information you provide, which may include:

• Name
• Phone number
• Email address
• Property address or ZIP code
• Service requested and a description of the damage or work needed
• Any other details you choose to share in a message

Information collected automatically

When you visit our website, we and our service providers may automatically collect:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages viewed, time on page, referring URL, and click activity
• Cookie and tracking-pixel identifiers

2. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the site, measure traffic, and improve our advertising. Specifically, we use:

• Google Tag Manager to deploy our tracking tags.
• Google Analytics 4 (GA4) to understand how visitors use the site.
• Google Ads conversion tracking and remarketing pixels so we can measure ad performance and show relevant ads to past visitors.
• Functional cookies that remember your preferences (for example, light or dark theme).

You can control cookies through your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can manage Google's ads personalization at adssettings.google.com.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, dispatch a crew, and schedule inspections.
• Provide quotes, scope reports, and project updates.
• Send transactional emails about your service request.
• Measure and improve our website and marketing performance.
• Build remarketing audiences so we can show our ads to past visitors.
• Comply with legal obligations and enforce our agreements.

4. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers that help us run our business - including hosting (Vercel, our SMTP email provider, Google Workspace), analytics (Google Analytics, Google Ads), and customer-communication tools. These providers may only use your information to perform services for us.
• Our crews and dispatchers for the limited purpose of responding to your service request.
• Insurance adjusters if you ask us to provide our documentation to your adjuster in connection with a claim you have filed.
• Legal and safety reasons - if required by law, subpoena, or to protect rights, safety, or property.
• Business transfers - if Heartland is acquired or merged, your information may transfer as part of that transaction.

5. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet is 100% secure, however, so we cannot guarantee absolute security.

6. Data Retention

We keep contact-form submissions and service records for as long as we have an active relationship with you and for a reasonable period afterward to support warranty, insurance documentation, accounting, and legal obligations. You can ask us to delete your information at any time using the contact details below.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal exceptions.
• Opt out of receiving marketing communications.
• Withdraw consent for processing where we rely on consent.

To exercise these rights, contact us at service@heartlandflood.com. We will respond within a reasonable time, generally within 30 days.

8. California Residents (CCPA / CPRA)

If you live in California, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the “sale” or “sharing” of your information. Heartland does not sell your personal information. To exercise your California rights, email service@heartlandflood.com.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party sites (Google reviews, social media, insurance carrier websites). We are not responsible for the privacy practices of those sites. Please read their privacy policies before sharing information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through a prominent notice on the website.

12. Contact Us

If you have questions about this Privacy Policy or our handling of your information, contact us:

Heartland Flood & Mold Restoration LLC
8402 Redbud Ln, Lenexa, KS 66220
Phone: (913) 213-3686
Email: service@heartlandflood.com