Water Damage Answer

Do I need a restoration company or a plumber after water damage?

A plumber and a restoration company solve two different problems in the same event. The plumber fixes the leak itself so no more water enters your home, replacing the pipe, valve, or appliance that failed. That repair stops the flow, but it does not dry the water that already soaked into your floors, walls, and cabinets.

A restoration company takes over from there, extracting standing water, drying the structure with commercial equipment, and checking for hidden moisture that leads to mold. For a small drip you may only need a plumber. For a burst pipe that floods a room, call a plumber for the fix and a restoration crew for the cleanup. Heartland provides 24/7 emergency response for the restoration side.

Plumber vs Restoration Company

Each trade owns a different part of a water loss, so this table shows who does what.

PlumberRestoration Company
Fixes the sourceYesNo
Extracts standing waterNoYes
Dries the structureNoYes
Prevents moldNoYes
Call forPipe or fixture failureWater damage cleanup

Water damage in the Kansas City metro? Call (913) 213-3686 for a live 24/7 responder, or learn more about Kansas City water damage restoration.